neo88 Privacy Policy

This page describes what we collect when you use neo88 and how we keep that data protected. We take your privacy seriously and handle personal information according to industry standards and applicable regulations. Our commitment is to be transparent about what data we gather, who we share it with, and what rights you have regarding your information on neo88.

We collect personal information only when you create an account, make a deposit, or interact with our support team. We do not sell your data or use it for marketing purposes without your consent. Our servers may be located outside your jurisdiction, but we apply the same security and confidentiality standards across all regions—whether you access neo88 from Jakarta, Surabaya, Bandung, Medan, or Semarang.

Our privacy practices comply with applicable data protection laws. We retain information only as long as necessary to provide service, settle disputes, and comply with legal obligations. If you have questions about how we handle your data or wish to request access or deletion, our support team is available during business hours to assist you.

What Data We Collect at neo88

We collect information in three main ways. First, when you register, we ask for your email address, phone number, and a password. Second, during account verification, we request government-issued identification (KTP, passport, or equivalent) and may ask for proof of address. Third, when you deposit or withdraw, we record transaction details including the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, and the timestamp.

We also collect technical data when you access neo88. This includes your IP address, browser type, device type, and the pages you visit on our platform. This information helps us diagnose technical issues, prevent fraud, and improve your experience. We use cookies (see below) to track your session and remember preferences.

When you contact our support team, we record your message content, the date and time, and our response. This data helps us handle disputes and improve our customer service. We retain support records for a set period after resolution so we can address follow-up questions or disputes on neo88.

How We Use Your Data on neo88

We use your personal information for these purposes: to verify your identity and prevent fraud, to process deposits and withdrawals, to settle disputes and investigate suspicious activity, to comply with legal and regulatory requirements, and to communicate with you about your account. We do not use your email or phone for marketing or promotional messages unless you have explicitly opted in.

Your account data powers our core service—it allows us to track your balance, settle your wagers fairly, and credit your withdrawals. Your technical data (IP address, browser info) helps us maintain platform security and prevent unauthorized access. Your support records help us resolve disputes and improve our service quality on neo88.

We may share your data with third parties only in specific circumstances. Payment processors (banks and e-wallet providers) receive your transaction data to complete deposits and withdrawals. Regulatory authorities may receive data if required by law or a legal order. We do not share your data with marketers, advertisers, or data brokers.

Identity verification

We use your ID and proof of address to confirm you are who you claim and to prevent account fraud on neo88.

Payment processing

Banks and e-wallet providers need your transaction details to move money between accounts securely.

Dispute resolution

We review your account history and support messages to investigate and resolve claims fairly.

Legal compliance

Regulators may request data to verify we comply with anti-money-laundering and other laws.

Cookies and Tracking on neo88

We use cookies to manage your session, remember your login status, and track which pages you visit. Cookies are small text files stored on your device; we use them only on neo88 and do not track you across other websites. You can disable cookies in your browser settings, but doing so may limit your ability to access certain neo88 features.

We do not use third-party tracking pixels or analytics services that follow you across the web. We keep analytics on neo88 internal to our platform only. Our cookies expire when you log out or after a set period of inactivity. We do not store sensitive data (passwords, card numbers) in cookies—these are encrypted on our servers.

Data Retention and Deletion on neo88

We retain your account data for as long as your account is active. After you close your account, we keep a minimum set of information (name, ID copy, transaction history) for one to three years to comply with regulations and resolve potential disputes. After that period, we securely delete or anonymize most of your personal information.

If you request data deletion, we process your request within a reasonable timeframe. However, we may be unable to delete certain data if we are required by law to retain it (e.g., transaction records for tax or anti-money-laundering purposes). We will inform you of any data we cannot delete and explain why on neo88.

Your Rights Regarding Your Data

You have the right to access your personal data. You can download your account information, transaction history, and support records by contacting our support team during business hours. You also have the right to request correction of inaccurate information. If your address or phone number has changed, update it in your account settings or notify our support team.

You have the right to request deletion of your data, subject to legal retention requirements. You can opt out of marketing emails at any time by following the unsubscribe link in our messages. You also have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your information on neo88.

International Data Transfers and Jurisdiction

Our servers and data processing systems may be located outside your jurisdiction. When you use neo88, your data may be transferred to and stored in multiple countries. We apply the same security standards and confidentiality protections across all locations. By using neo88, you consent to your data being processed internationally as described in this policy.

Our services are available only where local law permits. We comply with data protection laws applicable to our operations. If you are accessing neo88 from a jurisdiction with strict data privacy laws, we respect those laws to the extent applicable. Contact our support team if you have concerns about how your data is processed in your jurisdiction.

Security Practices at neo88

We encrypt sensitive data (passwords, payment information) using industry-standard encryption protocols. We limit access to personal information to employees and contractors who need it to provide service. We use secure authentication and regularly update our security systems to defend against unauthorized access.

No security system is perfect. While we work to protect your data, we cannot guarantee absolute security. If we discover a data breach, we will notify affected users and cooperate with authorities as required by law on neo88.

Contact Us About Your Privacy

If you have questions about our privacy practices, wish to access your data, or want to request deletion, contact our support team. We respond to privacy inquiries during business hours. For urgent data protection concerns, include "Privacy Request" in your subject line so we can prioritize your message.

We review and update this privacy policy periodically. We will notify you of material changes by email or through your neo88 account. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account and request final data deletion.